American Dynamics Intellex IP Especificaciones Pagina 55

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47
Appendix A: Troubleshooting
If you cannot solve the problem, contact your customer service representative. The representative
requires specific information about the installation:
Network Client serial number
software version (Help > About)
version number of the Intellex
make and model of each piece of hardware connected to the Intellex and the Network Client
computer
operating system of the Network Client computer
approximate date of purchase and installation
exact text of the error message (if any)
observed symptoms
Note
Please do not return any product to the factory without obtaining a Return Authorization (RA)
number. Failure to do so can result in a significant delay in processing your repair. To obtain an
authorization number, contact your customer service representative.
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